Overview
All services in this store are digital services (not physical products) — for example bug fixes, website design, database work, SEO, and similar. Because of this, our refund policy differs from a typical physical-product return policy.
When Refunds Are Given
- Full refund if work has not yet started (within 24 hours of order)
- Partial refund if work is cancelled at an early stage (before 50% completion)
- Refund if the ordered service cannot be completed due to technical limitations on our end
When Refunds Are Not Given
- Work has been completed and delivered according to the agreed specification
- Customer change of mind after work is more than 50% complete
- Delays caused by incomplete information/access provided by the customer
Revisions
Before requesting a refund due to dissatisfaction, please contact us first — most issues can be resolved through a revision at no extra charge, within the original scope of the ordered service.
Refund Process
Once a refund request is approved, payment will be returned to the original payment method within 7-14 business days, subject to your bank/payment gateway’s processing time.
Need Help?
For any questions regarding refunds, please email us at zakrulabd@gmail.com with your order number.